The Board adopts the 2020 Citizen’s Charter (2nd Edition) and implements the same effective 29 March 2021. All other issuances inconsistent with the provisions contained therein are deemed modified or superseded accordingly.
For your reference, kindly click the following links:
Also, use the search field below for easier look up of a service/transaction.
| External Services |
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| Transactions without Hearing |
| Simple Transactions |
| Releasing of Decisions/Orders |
| Request for Franchise Verification |
| Request for Certified True Copy |
| Petition for Change of Name Due to Change of Civil Status |
| Notice for Correction of Typographical Errors in the Decision |
| Notice of Change Engine |
| Request for Special Trip for Special Occasions |
| Request for Inspection, Testing, Sealing/Resealing of Taxi Unit/s |
| Request to Surrender Plate/s of Unit/s |
| Issuance of Payment Order Slip for Liquidated Damages due to Delay of Services |
| Issuance of Payment Order Slip for Notice of Disallowance |
| Complex Transaction |
| Confirmation of Units and Issuance of Confirmation Certificate Sticker |
| Request for Issuance of Clearance of Accounts |
| Highly Technical Transactions |
| Petition for Special Permit during Special Holidays |
| Petition for Adoption of Trade Name |
| Petition for Authority to Install Advertising Signs on Authorized Unit/s |
| Petition for Cancellation of Franchise |
| Petition for Change of Venue of LTO Registration |
| Petition for Dropping of Unit/s |
| Petition for Dropping and Substitution of Unit/s |
| Petition for Registration in Lieu of Authorized Unit/s |
| Petition for Re-registration of Unit/s |
| Petition for Upgrade/Downgrade of Unit/s |
| Petition to Withdraw Application |
| Petition for Special Permit in the Interim |
| Request for Inspection of Unit/s |
| Request for Inspection of Garage |
| Request for Storage of Unit's Plate |
| Request for Accreditation of Taxi Meter Provider |
| Enlistment for Driver's Academy |
| Transactions With Hearing |
| Transactions which Require Quasi-judicial Function |
| Issuance of a New Certificate of Public Convenience |
| Issuance of a New Certificate of Public Convenience for TNVS |
| Extension of Validity of a Certificate of Public Convenience |
| Modification of Route |
| Change of Name (Corporation, Partnership, Cooperative) |
| Consolidation of Cases |
| Adoption of Color Scheme |
| Change of Party Applicant |
| Petition for Fare Adjustment |
| Contest/Opposition to Applications |
| Filing of Motions |
| Opening of Qualification Documents Under the Omnibus Franchising Guidelines & Public Utility Vehicle Modernization Program (PUVMP) |
| Opening of Qualification Documents of the Proposed Premium Point-to-Point Bus Services |
| Accreditation of a Transportation Network Company |
| Accreditation of Global Navigation Satellite System Provider |
| Adjudication of Apprehended Vehicles in Violation of JAO 2014-001 |
| Preparation of Payment for General Services |
| Preparation of Payment for Infrastructure Project |
| Preparation of Payment for Lot Purchase |
| Preparation of Payment for Supplies through Public Bidding |
| Internal Services |
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| Leave Administration |
| Supply Management |
| Issuance of Service Records and other Certification |
| Request for Reproduction of Documents |
| Preparation for Recognition of Commendable Acts |
| Issuance of Payment Order Slip for Refund of Cash Advance for Travel |
| Procurement of Goods Thru Negotiated Procurement – Small Value Procurement |
| Procurement of Printing Services from Recognized Government Printers (RGPS) Thru Agency to Agency Mode of Procurement |
| Procurement of Goods Thru Shopping 52.1B |
| Request for Franchise Verification |
| Request for Certified True Copy |
| Complex Transactions |
| Hiring of Employee/s |
| Certification of Funds Availability for Purchase Request |
| Certification of Funds Availability for Contract of Service or Job Order |
| Certification of Funds Availability for the Contract of Public Bidding |
| Procurement Process for Goods Thru Public Bidding (1 Million and above) |
| Data Management |
| Highly Technical Transactions |
| Conduct of Survey |
| Conduct of Technical Study |
| Request for Repairs and Maintenance |
| Payroll Preparation for Payment of Compensation and Benefits |
| Payroll Preparation for Payment of Regular Job Order and Contract of Service |
| Payroll Preparation for Payment of Special Project Job Order and Contract of Service |
| Procurement Process for Consulting Services Thru Public Bidding |
| ICT Resources, Database and Network Maintenance |
| Feedback Mechanism |
| Processing of Complaints Received |
| List of Offices |