Note: The steps herein only applies to the Central Office of the agency.

Kindly see the list above to identify the type of application/transaction you want to do.

  • Applications/Petitions with Hearing
  • Applications/Petitions without Hearing

If you have identified your application/transaction, kindly proceed with the following steps for its actual processing.

Step 1: Proceed to Door C – Public Assistance and Complaints Desk to secure a copy of checklist of requirements of a particular petition listed above.

For transactions with hearing:

Step 2: Proceed to Windows 4 or 5 for the pre-evaluation & receipt of claim stub. Documents must be complete before proceeding to Step 2.

For transactions without hearing:

Step 2: Proceed to Window 9 for the pre-evaluation & receipt of claim stub. Documents must be complete before proceeding to Step 2.

Step 3: Proceed to Window 11 claim payment order slip for the assessment of fees. Applicant shall proceed to Step 3 on the date appearing on the claim stub.

Step 4: Proceed to Door B – Cashier for payment of fees.

Step 5: Proceed to Window 9 for the submission of the application and official receipt of payment.

Step 6: Proceed to Window 11 to claim copy of duly received application & Clearance of Accounts. Applicant shall make the necessary follow up of the status of his/her application to the Public Assistance and Complaints Desk, on-line or thru hotline.

The Citizen’s Charter and Downloadable Forms

List of Services/Applications/Petitions pursuant to the Citizen’s Charter may be seen by following the link below:

Citizens’ Charter (Central Office) | LTFRB

Citizens’ Charter (Regional Franchising and Regulatory Office) | LTFRB

Downloadable forms may be retrieved by following the link below:

Downloadable Forms (Central) | LTFRB

Downloadable Forms (Regional) | LTFRB